In accordance with point 1 in the December 2017 version of the Betting Charter – “Advanced protection of punters’ funds” – HBF has established a Register of the degree of protection of funds being claimed by various betting companies.
Details of the Gambling Commission’s categorisation in this area are given on that organisation’s website: http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx. The summary of those categories may be found below.
It should be noted that the Gambling Commission leaves it to the companies in question to decide which category they fall into, but that they may check the accuracy of this self-assessment.
Customers are advised to read the relevant T&Cs and satisfy themselves that the company in question is providing the level of service it claims.
HBF conducted an audit of a number of the more prominent betting organisations and the level of protection they claim. In the absence of any indication to the contrary, HBF has reported that self-assessment.
In the Charter, HBF asked that companies offer “medium” or “high” protection of customer funds. It has indicated where that has been claimed, and where it has not, in the accompanying Register.
Companies which do not feature on the Register are invited to contact HBF at firstname.lastname@example.org if they seek inclusion. Companies which alter their level of protection are also invited to contact HBF with that information.
All details are, to HBF’s best knowledge, correct at the date of audit. HBF cannot be held liable for any errors, or for updates which occur subsequent to the date of audit.
HBF hopes to expand this Register in time and to revisit the details in it on occasion.
THE THREE LEVELS OF PROTECTION
|Basic||No extra protection. Money in these accounts would still be seen as part of the business if it went bust.|
|Medium||There are arrangements (eg insurance) to make sure that the money in separate accounts is given to customers if the company goes bust.|
|High||Customers’ money is held in an account which is legally and in practice separate from the rest of the company. This account is controlled by an independent person or external auditor.|
In the table below, 0=Basic, 1=Medium, 2=High
N.B. All information is as reported on that company’s website at the date of audit. HBF cannot be held liable for errors, or for updates subsequent to the date of audit. Any such should be drawn to HBF’s attention.
|Audit date||Bookmaking company||Level of protection||Where details may be found||HBF grade|
|December 8, 2017||10BET||Medium||T&Cs: 2||1|
|December 8, 2017||188 BET||Medium||T&Cs: Financial Security||1|
|December 8, 2017||21BET||Basic||T&Cs: 1.32||0|
|December 8, 2017||32RED||Basic||General T&Cs: 7||0|
|December 8, 2017||888 SPORT||Medium||T&Cs: 7.7||1|
|December 8, 2017||BET 365||Medium||T&Cs: C1.4||1|
|December 8, 2017||BETBRIGHT||Basic||T&Cs: 7.8||0|
|December 8, 2017||BETDAQ EXCHANGE||Medium||T&Cs: 6.8||1|
|December 8, 2017||BETFAIR EXCHANGE||High||T&Cs: 3||2|
|December 8, 2017||BETFAIR SPORTSBOOK||High||T&Cs: 3||2|
|December 8, 2017||BETFRED||Basic||T&Cs: 3 Protection of customer funds||0|
|December 8, 2017||BETSAFE||Basic||T&Cs: 26||0|
|December 8, 2017||BETSTARS||High||EULA: How we protect users' funds||2|
|December 8, 2017||BETVICTOR||Medium||T&Cs: 7.5||1|
|December 8, 2017||BETWAY||Basic||Customer Funds||0|
|December 8, 2017||BLACK TYPE||Basic||T&Cs: 1.33||0|
|December 8, 2017||BOYLESPORTS||Medium||T&Cs: D1.2||1|
|December 8, 2017||COMEON||Medium||T&Cs: 2.15||1|
|December 8, 2017||CORAL||High||T&Cs: 6.10||2|
|December 8, 2017||LADBROKES||Medium||T&Cs: 7.8||1|
|December 8, 2017||MARATHON BET||Basic||T&Cs: 1.9.9||0|
|December 8, 2017||MATCHBOOK||Basic||T&Cs: segregated accounts||0|
|December 8, 2017||NEBET||Medium||T&Cs: 8.12||1|
|December 8, 2017||PADDY POWER||High||T&Cs: 6.4||2|
|December 8, 2017||SKYBET||Medium||T&Cs: 31||1|
|December 8, 2017||SPORTINGBET||Basic||T&Cs: disclosure statement||0|
|December 8, 2017||SPORTNATION||Basic||T&Cs: 0||0|
|December 8, 2017||SPORTPESA||Medium||T&Cs: 8.7||1|
|December 8, 2017||STAN JAMES||Basic||T&Cs: 17||0|
|December 8, 2017||SUN BETS||ceased trading 19-Jul-18|
|December 8, 2017||TOALS||Basic||T&Cs: 1.32||0|
|December 8, 2017||TOTESPORT||Basic||T&Cs: 2.2.1||0|
|December 8, 2017||UNIBET||Medium||T&Cs: 5.2.k||1|
|December 8, 2017||WILLIAM HILL||Basic||T&Cs: 7.3||0|
|December 8, 2017||WINNER||Basic||T&Cs: 14||0|